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Technical Support

Our support team is made up of highly skilled and qualified individuals. We have specialists in the areas of Technical Support, Data Management and Product Line Support. Additionally, a top-notch field organization provides service and preventative maintenance for our instruments, as well as training and instruction for our customers.

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provides Pre Installation technical data for smooth installation, proper and safe functioning
  • Provides prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports


Our qualified technical engineers oversee the delivery and installation of your equipment, meaning that your in-house staff are free to concentrate on their core applications. Finally, MaaLab will dispose of all packaging for you, which again saves time and effort. Click here This form will go directly to our Technical Support Dept. For a faster response
please call 040-23801073 These inquiries are only for persons/companies/organizations.